Shipping & Returns Policy
Shipping
All orders are processed within 1–3 business days, Monday through Friday, excluding holidays. Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping times are estimates and may vary depending on your location, carrier delays, weather, or other circumstances outside of our control.
Pre-Orders
Pre-orders are items that are not currently in stock and are reserved for shipment at a later date. Pre-orders are processed and shipped ASAP once the item becomes available. If your order contains both a pre-order item and an in-stock item, the order may ship together once the pre-order item is available.
Pre-order dates are estimates and may change due to production, manufacturing, or shipping delays. If there is a significant change to the expected release or shipping date, we will provide an update when possible.
Placing a pre-order means you agree to wait for the item to become available before it ships.
Order Changes & Cancellations
Once an order is placed, we begin processing it immediately to ensure fast fulfillment. We are unable to make changes or cancellations after checkout. Please verify your shipping details before completing your purchase.
Lost or Delayed Packages
If your tracking shows a delay or your order hasn't arrived within the expected timeframe, contact us at julien@julienmarciano.com with your order number. We'll work directly with our carriers to locate and resolve the issue.
Returns & Exchanges
We want you to be completely satisfied with your purchase. Returns are accepted within 14 days of delivery for eligible items.
To begin a return, email julien@julienmarciano.com with your order number and reason for return. Our team will respond with return instructions.
Return Eligibility
- Items must be unworn, unwashed, and in original condition with tags attached
- Returns must include original packaging if applicable
- Final sale and discounted items are not eligible for return or exchange
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
Refunds
Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days, depending on your bank or card issuer.
Exchanges
Need a different size or color? Contact us at julien@julienmarciano.com and we'll accommodate your exchange request based on stock availability.
Questions or Concerns
For inquiries regarding your order, shipping, or returns, contact us at julien@julienmarciano.com.
Last Updated: 10/5/2025